This
was one effective vacation. Today, a co-worker wasted several minutes of my time with a so-called problem, and I found myself more amused than annoyed.
He's a conscientious employee, but he suffers from a flaw that's simply endemic in my field (and, I presume, every technical one): Narrowness of vision. My step-brother and I discussed this out in Utah. (One of the unanticipated pleasures of the vacation was spending a fair bit of time with my step-brother and my brother-and-law, both of whom are very cool guys that I don't see very often and then only in the company of a lot of other people.) He had broken the acquistion of vision in a work setting into four stages:
- You understand the functions of your job.
- You understand how your job fits into the work of the department.
- You understand how your work fits into the operation of the company.
- You understand how your work fits into the industry as a whole.
He was lucky enough to have a boss at Stage 4 who had helped him to an understanding of Stage 3; he hopes to retain him as a mentor long enough to reach Stage 4 himself. (I envy him; as I told him, a good mentoring relationship is harder to find than a good salary, good location, or good perks.)
GWO calls Stage 2 "the worm's-eye view" and, sadly, it's where most people in our business seem to be mired. He himself is probably Stage 4, having authored national-level documentation, and he--as well as my former boss, who trained under him--have helped drag me up to Stage 3, more or less. Whatever I do, I try to keep in mind the utility to the end-user, the cost-effectiveness for the company (a common bugbear: It's often more efficient to let a few errors slip by and correct them later if necessary than to strive for perfection the first time around), and other such considerations.
This hierarchy might seem reminiscent of Kohberg's stages of moral development, but it's a bad fit. Many Stage 2ers are thorns in the side of management, because they insist upon doing what
they deem "correct", whether or not it agrees with local standards and policies or (inter)national ones. In fact, they often appeal to the latter to justify violating the former, but when you quiz them, you find that they're often quite ignorant of these "universal" guidelines.
So here I was, arguing at Stage 4 (about how, from the standpoint of the philosophy of the discipline, there was no single "right" way to do the work) or Stage 3 (how spending too much time on a single item was not in the interests of institution, with its huge backlog of materials to be processed), watching the guy get more and more bent out of shape as he
insisted that anyone could see why the way this item was processed was simply
wrong. How could I get mad? It was more pitiable than anything else.