Jan. 11th, 2012 03:52 pm

Tough love

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Ever since my coworker suggested I bring in last month's disastrous lebkuchen anyway, I've been meaning to foist them onto the committee both of us are a part of. I missed the last meeting due to illness, but we met again today and I somehow managed to remember to drop the container into my bag before leaving.

I'll grant them this, they were all game. (Well, all except for the member old enough to be everyone's mother.) Lesson: Present it as a challenge and this group will rise to meet it. I had to overcome some resistance at first when I revealed how long I'd been letting them soften. Finally, in exasperation, I said, "Clearly none of you is a baker," which prompted my neighbour to say, "Cookies come from the store. Baking? They're made by little elves, everybody knows that."

But, again with one exception (he said he had his crowns to worry about), everyone finished their cookie--though in a couple cases it took some wheedling over the course of the hour. Everyone agreed that the flavour was good, but the texture...well, the kindest comparison was to teething biscuits. Hmm, maybe I can pawn them off on [livejournal.com profile] utopian_camorra? I actually brought along boughten pfeffernüsse as compensation and no one went for them.

So although a lot of them will end up consigned to the compost pail, at least it won't be the entire batch. Once I recover from the disappointment, I think I'll have another go at dad's gingersnaps. Could be just the thing for next week's Game Night!
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  • It snowed today! Alright, it was only a dusting, but it enough to make me feel like a little kid again, if only for a moment. For years I've been making a point of noting the first real snowfall of each winter season, and according to those informal records, this one is about a week behind. It seems to have started as freezing rain and ended as powder, which is just bad news all around.
  • Unfortunately my bliss was somewhat tempered by the fact that the SVT came back. Not as bad, and less frightening now that I know it doesn't mean I'm about to die, but still annoying. It kept me up past midnight last night (well, having an involved phone call with my sister that ended after 10 probably helped) and didn't completely go away until around 8 this morning.
  • The lebkuchen for the staff part were a disaster. I've finally figured out what I'm doing wrong--overworking the dough--now that it doesn't matter any more, since I don't think I'll bother making them again. Only when they began to harden into little gingerbread roof tiles did it come back to me that the same thing happened when I first tried the recipe several years ago now. The taste is alright, but it's poor value for money given the price of the honey that goes into them.
  • The staff party itself, however, was a success. Lower turnout than last time which works out to more salmon and premium beer for me (even if I was too late for the Mathilda). Besides, it's not the number of the people, it's the quality, and I enjoyed splitting my time between teasing the public services people about the new reorg, crashing the sausage fest in the boardroom, and getting quizzed on martyrological iconography.
  • Sadly, the joke was on me the next day when I learned about the pending demolition of my division. For what seems like the umpteenth time, a high-level search has been declared "failed" and the mooted solution is to redistribute tasks among the remaining managers. I saw this destroy my previous workplace and I'm worried it will end up ruining this one, too.
  • Fortunately the mortgage refinance seems to be on track. The final savings should be on the order of $300/mo. which will more than compensate for the increases in my health insurance costs. I may even manage to build up some savings? Oh, wouldn't that be a joy!
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A few moments ago, I got a desperate plea for "help with Hebrew" in order to fulfill a patron request. Naturally, any of the three or four people we would normally turn to is out for the holidays, so as Linguoboy, I got the call and marched upstairs with the dictionary tucked under my arm. It turned out to be dead simple: just transliterating a title page in order to confirm we had the right article (although my knowledge of the numerical value of Hebrew characters did prove helpful as well).

I was grateful for it, since I'm struggling to stay awake today. I was up late watching the Phillies and Braves go into extra innings, and when the latter finally put the wrap on their epic crash-and-burn, I was too delighted to go right to sleep so I set to work trying to figure out the name of the honey-flavoured tea we really like and can't find here so a friend could bring us back some from China. Damn, my memory for Pekingese geography has gone to hell even more thoroughly than my proficiency in Chinese!
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Sep. 21st, 2011 12:23 pm

Dragging

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Fuck me, this cold is dragging out. I was really hoping it would be gone before I have to leave for St Louis Friday morning but I'm giving up on that. I know it's a decade since I swore off Amtrak, but Southwest wanted three times as much to fly me down. So I'm looking at a minimum 8-hour travel day. I thought I'd spend it comfortably reading, but looks like I'm more likely to be fitfully sleeping instead. Feh.

It's got to be easier than getting through an 8-hour workday, right? So far I haven't had to do that this week--I gave up after two hours on Monday and yesterday I left at 3 p.m. Today not only will I have to be here past five to make up for being a bit late but I've got another tutoring session. As with Monday's dinner, I know I'll perk up once we get swinging, but I'll probably end up feeling even worse afterwards.
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Last week, scurrying to the el, I ran into a former student employee of mine. He had me at a disadvantage; it was several minutes after we parted before I recalled him name and I probably never would've remembered he was a journalism student if he hadn't told me he was being sent to Jakarta as part of a pilot placement programme. It was a freaky coincidence, because another student of mine--this one slated to return in the fall--was just there doing some volunteer work for her church.

A couple years ago now, my coworker Mr Smith decided he would likely never learn Indonesian and gave me about a dozen volumes he'd bought when he'd thought he would. I told my ex-worker he'd be welcome to these and he promised to stop by. I wasn't sure he would, but I brought back the textbook I'd found most helpful during my brief flirtation with the language in January just in case. Today he came by to collect it, along with a couple of skimpy phrasebooks he said he'd give to his two fellow participants.

He says he hasn't committed to blogging the experience yet since there's nothing sadder than saying you will and then letting it die after a couple months. I envied him for arriving the day before the likely date of Eid and cautioned him about the briar patch of Indonesian forms of address. ("I'll read that chapter before I get there," he promised.) The whole conversation gave me a vicarious thrill, reminding me of when I thought about taking a job abroad after graduation (they were certainly thin enough on the ground here!) but ultimately decided it wasn't the best move for me.
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Shortly after the previous post, I decided to let my hair down. I took my scrunchy out walking through an empty corridor, then I stopped to bend over and finger comb it until it was big and loose. This is something I do seldom these days, and basically never at work; it gets too hot and it gets in the way. But I was facing the prospect of receiving an award for time served (a.k.a. a service award) and wanted to do something to make myself feel pretty.

I did not expect the reaction I got. I'd hardly seated myself and the woman behind me, our director of PR, was asking if she could braid my hair. She expressed surprise both at how long it was and how soft. I requested a reverse French braid, and she threw herself into the task. I didn't realise these existed until a picnic in Germany when one of the women along gave me one. Somewhere there is a picture of me posing side-by-side with my blond braid twin. The only other time I think anyone has done this to my hair is for my brother's wedding (I was best man so I had to look my best) and it looked great but needed like a dozen bobby pins to keep it in place. Not this time--with nothing more than a ponytailer, it held up well into the night. It was still tight when I undid this morning in order to shampoo.

Apparently, it was quite the show. I noticed several colleagues stealing glances with amusement. Then when I got home, I found that one of my buddies had taken a series of snaps with his phone and posted them to Facebook. The Grand Poobah (whose delightful gaffe was the other thing that made the ceremony worth attending) didn't say anything about it, but the head of Administrative Services, who gala this was, made a slightly strained comment as we were chatting afterwards. For the next event, I'm going to see if the PR director will braid me a crown. Maybe I should bring some fresh flowers for it, or a length of silk ribbon.
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Another storm, another power outage. Seriously, ComEd? A hundred years in the Upper Midwest and you still haven't gotten this figured out yet? Today's was the oddest and most frustrating yet. Only about half the circuits failed, so the emergency generator didn't kick in. But the lights were flickering, so we powered unplugged our machines to protect against surges. We couldn't have done much on them in any case, since IT powered down the servers for much the same reason, so we didn't have connectivity or even local access to our ILS software.

I spent the time well. A couple of Francophone colleagues were chatting away, so me and another learner joined them for a little impromptu language practice. I distributed the "Sindhi Sweets" from Chandigarh that another co-worker had brought in. (Anyone know what mewa means in this context?) And then I settled down with a displaced "cousin" temporarily housed in our department and he told me all about the archival work he does at a non-profit. All I had to share in return were second-hand tales of [livejournal.com profile] mollpeartree's research exploits.

Just minutes before I began my afternoon shift, we got the all clear. Patrons began to filter in (I fielded at least four calls asking whether we were back up yet) but we stayed at about half the level of occupancy compared to last week. The crotchety old bastard was back again, but allowed himself to be shooed away. (Still, took down your name and sent it to my boss, Mr Dicko Smoko!)
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[livejournal.com profile] monshu warned me yesterday that he'll be home late two days this week because of mandatory "team building" at work. "I just hope it isn't gimmicky," he confided.

"What kind of team building is there that isn't gimmicky? I honestly can't think of anything."

Anyone?

To tell the truth, the term "team building" always makes me snigger. In our RPGs, this was a tongue-in-cheek euphemism for "singling out one of the members and beating the snot out of him". Sadly, the consultant his boss has hired is highly unlikely to share that definition.
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Five hours since I was last hugging porcelain, so I'ma declare victory over the cause of my nausea, whatever the hell it was. ([livejournal.com profile] monshu pointed out that we also had medium-rare salmon last night, so that's another possible culprit. I really do hope not, however, since I hate my ocean fish well done.) I had tea for elevenses and that went so well I followed it up with a toasted bagel for lunch. I'm feeling adventurous enough to eat my leftovers as merienda so I don't show up at the tapas place absolutely ravenous.

My shift was a little rough. First of all, it took ten minutes to log into my computer remotely because they'd upgraded the workstation and wiped out our defaults. Then, about halfway through, we had a moment of power loss that caused my PC to restart. I couldn't tell this from the other room, however, where I was just finishing up an involved post, so I was not in a Good Place when our difficult customer came in.

If you're not part of our user community, you need a Guest Pass to log on. Giving these out is a big part of my job on the front desk, but since I only have one shift a week, I don't have the credentials to generate them myself. This caused some stress last month when I found that three of the passes in my stack were blank and not one of the usual crowd authorised to generate more was available. (That's the fun of a Friday afternoon slot, I guess.)

But this isn't about that day; this is about today, when this guy came back to the desk, claiming that the login I gave him didn't work. He pointed out that it had yesterday's date on it. Well, yes, they all do; it's usually the night supervisor who generates them, but this isn't an issue because they're good for 24 hours and visitors have to be out by 5 p.m. I patiently explain this and get nothing but attitude. It gets worse when I tell him I can't generate a guest pass with today's date.

This is where my heroic coworker steps in, volunteering to accompany the man to his workstation and walk him through the logon. Several minutes later, he returns. "It worked first try. I don't think he even tried it. He was just looking to start something." As evidence, he relates how they returned to find someone else at the workstation. Despite a free machine right next to it, "he starts yelling," forcing my coworker to ask the innocent unfortunate to move down one.

We ratted him out to my supervisor when he stopped by a bit later. That's one more cranky old many who's on his way to finding himself banninated.
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I didn't think today could be crazier than yesterday, but that shows what little faith I have in ComEd. Yesterday I awoke to grey skies. I didn't think much of this until about a half-hour later, when it was clear it had grown noticeably darker. I went out to the back porch and the wind whipped dust in my face; somewhere I heard a tinkling, as of something glass shattering, and responded by repositioning pots and taking the Old Man's ashtray inside. I stayed out there watching the tops of trees tossing until I felt the first drops.

It began pouring at about 8:10; the thunder didn't strike until a few moments later. At first the cat seemed blasé, but he eventually ended up in the closet again. I resolved to go in late if it was still pouring when I came out of my shower, but by then it had settled down to a sprinkle. The cloudburst had only lasted fifteen to twenty minutes. There were some downed branches on my street, but nothing big; from the shuttle I saw that one tree in Loyola Park had been felled, but other than a car stopped in the northbound lane it was an uneventful commute.

So I was in no way prepared to walk into work and find the lights out. At the urging of some coworkers, I went to the windows to look at the storm damage on the south side of the building; behind the police tape, I could see three large trees were uprooted, one was snapped, and another lost a branch bearing half its foliage. My mind then went to the basement; I grabbed a coworker and went down to look for water in the storage area our departments shared. Amazingly, it was bone dry despite large puddles in the access corridor. We ran into an engineer who explained that the water had come in through the ductwork and poured out of a mechanical closet.

So we were left with nothing to do but kill time until we were sent home. Another coworker took me to where we had some games squirreled away and I brought down Uno, Connect4, and Apples-to-Apples. We tried to break the last of these: at one point, I think we had a dozen people playing at once (including both my bosses). After a couple hours, we had very nearly run through every red card in the deck. (I had a respectable three green cards, but two others ended up with six each.)

Hopes swelled when one of the administrators came by around 11:30, but it was only to tell us that they'd refilled the emergency generators so they'd keep running past noon. It was another forty minutes or so before we were cleared to go home. I might've preferred a nap, but a friend offered me a ride and we ended up having tasty grilled meat at La Choza on Clark.

That was yesterday.

Today I checked the website first thing. After all, something like 800,000 people were without power throughout the are and ComEd had given us an estimate of 72 hours the day before. But everything was normal, so I was even more shocked to arrive at work and find dozens of people milling outside watching a policeman and a couple of fire marshals go inside. I quickly learned that power had been restored yesterday, but not until 3 p.m. And it had stayed up until five minutes before my shift; the fire alarm went off shortly after. After a bit, emergency services gave the all clear for staff to entre. Over the course of the morning I learned that the hilarity we'd overheard the previous morning was public services people playing charades; the current excitement was an office chair race down the administrative corridor.

Finally at 11 a.m., we were dismissed again. But going home didn't make sense for me, since I'm meeting Daddy Bishop for lunch in town at one. So after texting my new hire not to come in, I hung around chatting with work pals--until the lights came back on. Tentatively, we're rescheduled to open at 1:30, but the great part about being in the back office is that once you've been sent home, you're home.

I just know [livejournal.com profile] monshu will tease me about getting two days off. But, lemme tell you, coming into work only to be sent home is nothing at all like a vacation.
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Two weeks in a row now, I've been screwed because someone is leaving blank sheets on the bottom of the stack of guest logins. Everyone who isn't a member of our patron community needs these and I'm not authorised to generate them myself, so when the stack gets low, I have to find someone to do it--which is not always an easy thing on a Friday afternoon in summer, even when there isn't a professional conference going on. Honestly, some of the people who come in here are paranoid enough already without having to listen to a long-winded explanation of why you are DENYING them access to the Internet.

But that doesn't matter because I saw two chubby little kids wandering about and when I asked them if they needed help finding something, they told me their parents had sent them on a scavenger hunt. SO CUTE! And a brilliant idea, by the way. They weren't being in the least disruptive, I was just trying to be proactive in my duties. In any case, they were looking for "a building that has '1896-1913' carved into it" and thought this might be it. Really, little dudes? You think poured concrete was all the rage during the Gilded Age?
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Lately my work PC has been acting up. Not in major ways, thank Gates, but in annoying small ways. For instance, when I'm working at the front desk, I use RDP to log into my main machine so that I have access to all my bookmarks and such. Recently, this has begun to fail intermittently for reasons that the IT staff simply can't diagnose. It seems to be related to the tendency of my screen to go black after the machine has been idle and not come back up even when the mouse is moved or the keys tapped.

Since I always lock my machine when I'm away from my desk for any length of time, these blackouts used to be what annoyed me the most. But since I've discovered that I can easily log in again, I've begun to see them as an additional security measure. All you have to do is press CTR-ALT-DEL to bring up the login screen (although visually there's no change) and mouse the cursor down to the point where it changes from an arrow to an I-beam. Now you've found the login field and can entre your password normally--if you're me. If you're not me, good luck figuring out how to switch users.

Now the only bug that really bothers me (besides the remote failures) is this weird tendency toward enlargement: once in a while, I log in and everything is magnified to several times the size, meaning there's barely room for any text in a given programme window. If I log out and log back in again, it goes away, but I have to manually resize all the window back to the proportions I had before.
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I think every year I bitch about what a complete fucking pain-in-the-ass our annual evaluations are. Writing them is easily the worst part of my job. Not because of my employees--as far as I'm concerned, they are solid gold and worth more to the institution than others who pull down twice their salaries. No, because of the bureaucratic nonsense that kicks in once I have my draughts prepared. It kicks off a cycle of the higher-ups clucking about "inflation" and trying to beat my scores back down to mediocre levels and me responding by padding the descriptions with ever greater torrents of jargon in a rearguard effort to stave this off.

It's all terribly dispiriting, as if the bosses are saying that they just don't believe we have such talented people working for us and that, let's be honest, they have to suck more than I'm willing to say. Sure, I know that other departments whitewash a lot in their evaluations. That doesn't mean I'm doing the same. So I feel obligated to play the stupid game--my supervisor is big advocate of parroting the verbiage associated with the various ratings in order to "increase the the chance that they will stand"--in order not to see them shortchanged. But I resent it. Every year, it serves as a glaring reminder of everything that is wrong about this place. And every year I find myself edging closer to mouthing off about how sick I am of pretending that the liver-spotted emperor has garments of ermine-trimmed sable.

All the process serves to do (besides eat of acres of time which could be spent productively) is to paint a layer of false objectivity onto a process which is fundamentally subjective and arbitrary. Other supervisors don't write as well as I do or have as much time to spend revising the forms, so their employees get shafted. And that's assuming that they're capable of recognising good work in the first place, which clearly not all of them are. It's the kind of corporate bullshit I'm immersed in every day here, but distilled to a point where I can no longer stomach it at all.
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April Fools is one of those observances I always end up dreading a bit. Not because I worry about being fooled--I would love it, in fact, if anyone thought enough of me to actually pull something on me. No, because it always feels like an opportunity wasted. I never seem to have a good idea for a prank and, if I do, I don't have the gumption to carry it out.

This year is an example of the latter. A couple weeks back, a bright orange ladder appeared in the back hall where the staff restrooms are. At first, I thought it had been temporarily laid there by some careless workman in the midst of a job, but when it didn't disappear after a week I began to get annoyed. I know there's a space crunch in this building, but that doesn't mean I accept that staff areas should be viewed as auxiliary storage.

I thought about pointing this out to Facilities, but then it occurred to me: Maybe it would be more fun (and effective) to just take the ladder and hide it someplace. And if I did that, I wouldn't want to say anything that could attract suspicion to me. So I kept my silence, even though the thought of sticking the ladder someplace wildly inappropriate remained an idle one.

When I realised April Fools was only around the corner, I thought Now or never. To build some pressure on myself, I confided my idea to a co-worker, Mr Smith. He had some choice suggestions himself, such as getting some rope and suspending the ladder from the ceiling like an art installation. But my best opportunity for getting away with this was arriving early this morning, and though I was up in time (thanks, kitty!), I simply couldn't get myself moving. So I strolled in at the usual hour, disappointed in myself for another year.

Then I noticed that the ladder is missing.

So far, I've come up with excuses to make a sweep of two floors and I still haven't come across it. Sure, I could ask Mr Smith, but where's the fun in that? The anticipation is making me have to choke back giggles every time I leave my desk for a bit.
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My plans to observe π day by consuming a chicken pot pie at Whole Paycheck were thwarted; apparently they've "discontinued them". So I was forced to content myself with chicken salad. I got there a little later than 1:59 as I'd planned on, which might explain the heightened biddy factor: I got stuck behind a little old woman with a walker (or moving at walker-aided speed) no less than four times. The best was the little dear who didn't know how to work the card reader and turned out to have an invalid card and no cash. (In the express line, natch.)

Fortunately, I have the kind of supremely awesome coworkers who would organise a BYOP eating orgy in the staff lounge. In fact, this is why I went out for pot pie--so I wouldn't stuff my face with the sugary stuff. But I craved consolation after my failed errand and ended up taking wahfer-thin slices of sweet potato, pecan, heath bar, and key lime. Mmmm...

There were also moon pies present, so I made some reference to growing up "north of the moon pie line" to explain my indifference. The sparked a discussion of similar isopleths such as the sweet tea line and the RC cola line. I also discovered--in the course of about twenty minutes--that (a) the head of the organisation had to make her own slide rule in school and (b) a woman brought a cat with her to my workplace on Saturday and still had it when she was found sleeping here this morning.
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I have to agree with [livejournal.com profile] paladincub when he says "at this point, this weather thing better be bad - i'm talking some real riderless pale horse shit." Seriously, I can't recall the last time we had so much damn hype about a snowstorm. A single inch has fallen since last night and already I'm hearing of entire universities shutting down preemptively. Our place reportedly didn't even close for the Blizzard of '79, so I'm not expecting to have a day off tomorrow. But so far they've cancelled the weekly staff social, the biweekly administrative meeting, and a safety presentation scheduled for the afternoon.

BREAKING NEWS! Just got word that we close at 5 p.m. today. (Normally we'd stay open until 3 a.m.) Of course, I normally leave at 5, so this affects me not a bit. (Unless, of course, they suspend shuttle service. Oh, crap.)
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Today is timesheet approval day, and I do hope I haven't offended the les Immortels in the Payroll office. One of them called me up yesterday to tell me that the two hours I took off a week ago Tuesday to go vote would have to be converted to Personal Holiday hours since paid time off was only for "primary elections". It took a bit of interrogation to clarify that what she really meant was "Presidential elections" (by which logic I suppose Congress is a "secondary" body--the Framers would be so chuffed!). When I disputed this, pointing out that my supervisor had told me it was approved, she replied, "It's in the Staff Handbook." So I acquiesced.

And it would've died there had I not thought to inform one of my direct reports about the ruling. She told me that was not what Personnel had told her. So I looked in the Staff Handbook myself and found:
Employees who are unable to vote before or after regular working hours on Election Day may take the time needed to vote, not to exceed two hours, during the working day without loss of pay.
Nothing about the President in there. So I asked my buddy in Personnel what was the deal.

Shortly after the answer came back: They would approve the hours this time, but then they would revise the Staff Handbook to clarify the policy. But how could that policy pass muster outside the institution? To my surprise, there's no Federal mandate that employees have to have release time in order to vote. But it is up to the states and the Illinois statute seems pretty clear on the matter:
10 ILCS 5/17‑15) (from Ch. 46, par. 17‑15)
Sec. 17‑15. Any person entitled to vote at a general or special election or at any election at which propositions are submitted to a popular vote in this State, shall, on the day of such election, be entitled to absent himself from any services or employment in which he is then engaged or employed, for a period of 2 hours between the time of opening and closing the polls; and such voter shall not because of so absenting himself be liable to any penalty; Provided, however, that application for such leave of absence shall be made prior to the day of election. The employer may specify the hours during which said employee may absent himself as aforesaid, except that the employer must permit a 2‑hour absence during working hours if the employee's working hours begin less than 2 hours after the opening of the polls and end less than 2 hours before the closing of the polls. No person or corporation shall refuse to an employee the privilege hereby conferred, nor shall subject an employee to a penalty, including a reduction in compensation due to an absence under this Section, because of the exercise of such privilege, nor shall directly or indirectly violate the provisions of this Section. (Source: P.A. 94‑645, eff. 8‑22‑05.)
So I copied the text and e-mailed it to my Personnel contact with the comment "The long and short of it is if they do attempt to rewrite the Staff Handbook to limit the provision to Presidential Elections only, then I will notify the Illinois Attorney General's Office." And she forwarded it all to Personnel. So now what was simply an aside to a neutral colleague comes off sounding like a threat. A threat to people of demonstrated incompetence who I've made look bad and who control whether and when I get paid. I'm sure I won't ever have cause to regret that!
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I was looking forward to getting a solid night's sleep for the first time this week followed by a productive couple of hours tidying up before the arrival of my father around lunchtime tomorrow. So naturally he called me last night to say he's coming up today instead. And since he apparently can't leave STL until late afternoon, it'll be quite late before he gets here. And since it is my father, he'll doubtless manage to get lost in the dark coming to our place, which means I'll be very lucky to be in bed before midnight.

But so be it; at this point, I'm just looking forward to being out of the office, since it's hard to believe he could be more of a pain than my boss in her end-of-the-fiscal-year fugue. Staying late yesterday to get her the damn statistics still didn't prevent her from scolding me about them in the middle of the department. It's a simple three-step procedure to load them into the workbook and she categorically refuses to learn how to do it herself--which is fine, I suppose, because I'd hate to see how she'd manage to bollox that up.
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I get that my boss doesn't understand statistics well enough to do anything with them, but I wish she at least understood them to the point where she could coherently phrase her requests. Telling me "I...found this circumstance" doesn't really enlighten me as to what I'm supposed to do about it.
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Well, I survived our in-service training for today, a three-hour workshop on serving internal customers. This despite the fact that (a) it was presented almost entirely through the medium PowerPoint slides of LOLcats and (b) I sat myself at the same table as the Big Boss so I wasn't able to surreptitiously mark up photocopies of Abendpost articles for later translation. I survived with my dignity mostly intact, though in case anyone in the Division didn't already know I was a bastard, I made sure to point out that empathy was all good and well the first couple times someone screws up, but by the tenth they can go sit on a stapler.

The presenters spent a considerable chunk of time trying to reshape our speech patterns, despite the fact that one of them readily acknowledged "tone trumps words". I was particularly amused by the suggestion that we de-escalate adversarial conversations through strategic use of the phrase "Help me to understand you", since it immediately struck me as exactly the sort of thing a Miranda Priestly might say. In fact, no matter how many times I hear it, it's inseparable in my mind from Meryl Streep's fantastically withering delivery. The presenters even confessed that it's basically become code between the two of them; I can think of worse euphemisms for "You are getting on my wick today."

They also tried to wean us off the word "try" because it usually means "no" (e.g. "I'll try to get that to you today" = "In your dreams you'll get it today"). Thank God the Big Boss stepped up and pointed out that they were essentially inviting staff to lie to each other so I didn't have to be the one to. They said point blank that nice people get "slammed" because they're the ones everyone would rather deal with, although they tried to undercut this mixed message by claiming unpleasant employees were on track to get fired. Well, when it comes to our organisation, they're half right.
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