The scratched disc problem is annoying but it's not exactly Netflix's fault. People are much more careless and inconsiderate with rental property than they are with their own. I used to have the same problem all the time with Blockbuster too. So when I get a scratched disc, I curse a little, drop it back in the mail and mark it as damaged on the web site so they know they need to replace it.
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momijizukamori
no subject
Date: 2007-12-08 07:15 pm (UTC)