Aug. 24th, 2004 08:50 am
Bank 3, Customer 0
For sixteen years, my bank had no problems getting my name right. Then, out of the blue, they misspelled it on my new ATM card. I called them and got some guy overseas who told me he couldn't fix it. After fifteen minutes of wrangling, he told me he had, but I hung up unsure what exactly he had fixed it to. I had to call back after at least 24 hrs. to order a corrected card anyway--and when I did, I found out that he hadn't fixed the error after all. I didn't realise he had introduced a new error until today, when I got my replacement card. The guy I called this morning also told me he couldn't change my name over the phone and I told him I knew he was lying because two other dudes had done just that. In the end, it became clear that the only way I can ever be sure to get this right is to do it in person. Three calls, and I still have to go into a bank branch and watch over every goddamn step.
I didn't get to use my stinging comment--"You know, I bet Washington Mutual could spell my name right!"--but I've got it in reserve. I don't know that I'll follow through--as good as it was to hang up on SBC, I really don't want a repeat of my early problems with RCN--but it might make me feel better to assert my putative freedom of choice. As a consumer in a commercial paradise, it's my only solace.
Oh, somehow I left out of my recent I am an idiot entry that I managed to destroy my original card and my new one when I got a new credit card from my bank and assumed it was the corrected ATM card. (Each card carries both the Visa logo and my bank's.) As a result, I've been without an ATM card for over a week now. Good thing I have no use for money or anything.
I didn't get to use my stinging comment--"You know, I bet Washington Mutual could spell my name right!"--but I've got it in reserve. I don't know that I'll follow through--as good as it was to hang up on SBC, I really don't want a repeat of my early problems with RCN--but it might make me feel better to assert my putative freedom of choice. As a consumer in a commercial paradise, it's my only solace.
Oh, somehow I left out of my recent I am an idiot entry that I managed to destroy my original card and my new one when I got a new credit card from my bank and assumed it was the corrected ATM card. (Each card carries both the Visa logo and my bank's.) As a result, I've been without an ATM card for over a week now. Good thing I have no use for money or anything.
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