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Sep. 4th, 2003 12:57 pm
The suckage continues...
Last night, overwhelmed by the task of trying to unpack my kitchen, I sat down to call a very good friend in SF for her birthday. I got a message telling me that I needed a "carrier access code" to dial that number.
Yes, boys and girls, despite the fact that I made the necessary changes to my long distance account over TWO WEEKS AGO, RCN hadn't granted me long distance access. In a fury, I called customer service and was on hold for half an hour. (The only consolation was recalling how long Ameritech had kept us on hold back when Nuphy and I got our new apartment: Literally hours on end.) Halfway through the call, I was cut off. Unable to face another half-hour wait, I grabbed![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
bunj's cell phone and called my friend. I warned her that the charge was low and it could cut out any time--as it turns out, about forty minutes into the call.
This morning, before my dental appointment, I called my case specialist, who I've spoken to more times in the past week than I have to my own boyfriend. She told me I needed to go through the third-party verification AGAIN and transferred me to the customer service line.
Grrrr.
I had to hang up and try again after my appointment. This operator told me that all she needed to do was input the code for AT&T. I told her, "Well, then I was misinformed by my case specialist." She breezed right over this and said, "Well, you're all set now." LISTEN, DUMBASS! I'M TRYING TO TELL Y'ALL HOW NOT TO KEEP FUCKING OVER YOUR CUSTOMERS IN CASE YOU CARE. But it's not her job to alert management to training issues. I can only hope that someone higher up listens to the tapes and is then struck with a gigantic ballpeen clue hammer.
Of course, there's always the possibility this woman was the misinformed one. Won't know until I get home and try to dial another city again.
Whee!
Update: The second woman was wrong. She told me the change would take two hours to go through; as of 7 p.m. Thursday night, I still had no long distance.
Yes, boys and girls, despite the fact that I made the necessary changes to my long distance account over TWO WEEKS AGO, RCN hadn't granted me long distance access. In a fury, I called customer service and was on hold for half an hour. (The only consolation was recalling how long Ameritech had kept us on hold back when Nuphy and I got our new apartment: Literally hours on end.) Halfway through the call, I was cut off. Unable to face another half-hour wait, I grabbed
bunj's cell phone and called my friend. I warned her that the charge was low and it could cut out any time--as it turns out, about forty minutes into the call.This morning, before my dental appointment, I called my case specialist, who I've spoken to more times in the past week than I have to my own boyfriend. She told me I needed to go through the third-party verification AGAIN and transferred me to the customer service line.
Grrrr.
I had to hang up and try again after my appointment. This operator told me that all she needed to do was input the code for AT&T. I told her, "Well, then I was misinformed by my case specialist." She breezed right over this and said, "Well, you're all set now." LISTEN, DUMBASS! I'M TRYING TO TELL Y'ALL HOW NOT TO KEEP FUCKING OVER YOUR CUSTOMERS IN CASE YOU CARE. But it's not her job to alert management to training issues. I can only hope that someone higher up listens to the tapes and is then struck with a gigantic ballpeen clue hammer.
Of course, there's always the possibility this woman was the misinformed one. Won't know until I get home and try to dial another city again.
Whee!
Update: The second woman was wrong. She told me the change would take two hours to go through; as of 7 p.m. Thursday night, I still had no long distance.