If so, they've got an elaborate backstory: when I talked to the woman, she listed off all the other locations the discs had supposedly been sent from. (According to her, the longer it spends in transit the greater the chance is it will be damaged.) And the last two times, we held off on sending it back until we were notified that the replacement was already in the mail. (Nuphy suggested marking it with a pen, but I felt that was going too far.)